Product Support Expert


Required Skills



Network monitoring




Scripting with Bash





  • +7 years of experience in networking LAN/WAN environments
  • At least 4 years of experience providing technical support for leading operators
  • Graduate/Diploma in Computer Science/Electrical/Electronic Engineering or equivalent relevant courses
  • Experienced in customer care working with CRM systems
  • Expert in Linux system administration and operation
  • Experience with systems and network monitoring tools
  • ISPs, Telco’s and Mobile Operators, Tier1/Tier2 networks
  • Good knowledge of K8S
  • Scripting ability especially Linux Bash
  • Fluent level of English
  • Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc.
  • Mobile data/cable operators’ knowledge
  • Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation
  • Software development on Linux environments
  • Knowledge of docker containers / Kubernetes concepts – experience is a big advantage
  • Experience with RESTful API (JSON structure)
  • Knowledge of kafka BUS concepts and how to debug
  • Programming skills, scripting languages & build tools: Python/Perl/Bash
  • DevOps experience


  • Provide high level support professionally and independently via CRM, phone and email
  • Support the professional Services during product deployment and specific customer environments
  • Provide excellent, dedicated and proactive support service
  • Use creative problem-solving skills to help customers implement the required solution
  • Follow up with customers to verify solutions are successful and achieve the desired impact
  • Perform deep problem investigation into system logs and behavior
  • Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations
  • Working with R&D and Product departments to solve issues, design features, and be a part of the products life cycle
  • Develop tools to help Support and our customers with product monitoring and analysis

Why us

  • Diversity of Domain & Businesses
  • Variety of technology
  • Health & Legal support
  • Active professional community
  • Continuous education and growing
  • Flexible schedule
  • Remote work



Viktoriya Dechkova


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get to know you.