Overview
Required Skills
Linux
5/5
Network monitoring
5/5
Telecommunications
5/5
Scripting with Bash
5/5
Troubleshooting
5/5
Requirements
- +7 years of experience in networking LAN/WAN environments
- At least 4 years of experience providing technical support for leading operators
- Graduate/Diploma in Computer Science/Electrical/Electronic Engineering or equivalent relevant courses
- Experienced in customer care working with CRM systems
- Expert in Linux system administration and operation
- Experience with systems and network monitoring tools
- ISPs, Telco’s and Mobile Operators, Tier1/Tier2 networks
- Good knowledge of K8S
- Scripting ability especially Linux Bash
- Fluent level of English
- Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc.
- Mobile data/cable operators’ knowledge
- Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation
- Software development on Linux environments
- Knowledge of docker containers / Kubernetes concepts – experience is a big advantage
- Experience with RESTful API (JSON structure)
- Knowledge of kafka BUS concepts and how to debug
- Programming skills, scripting languages & build tools: Python/Perl/Bash
- DevOps experience
Responsibilities
- Provide high level support professionally and independently via CRM, phone and email
- Support the professional Services during product deployment and specific customer environments
- Provide excellent, dedicated and proactive support service
- Use creative problem-solving skills to help customers implement the required solution
- Follow up with customers to verify solutions are successful and achieve the desired impact
- Perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations
- Working with R&D and Product departments to solve issues, design features, and be a part of the products life cycle
- Develop tools to help Support and our customers with product monitoring and analysis
