Technical Support Engineer – EMEA

Overview

Required Skills

TCP/IP networks

5/5

Routers, Switches, Firewalls, NMS

5/5

LAN/WAN environments

5/5

Radius, Diameter, DHCP, 3GPP, PCEF, PCRF

5/5

English

5/5

Requirements

  • At least 3-5 years of hands-on experience with networking LAN/WAN environments, preferably with: ISPs, Telco’s and Mobile Operators, Tier1/Tier2 networks.Mobile data/cable operators
  • Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc
  • Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
  • Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation
  • Strong knowledge of Linux system administration and operation (CentOS\RedHat preferred)
  • Windows Server OS knowledge and operation – an advantage
  • Work experience with the security world
  • Experienced in customer care working with CRM systems
  • Hands-on experience in routing protocols like BGP, PBR, etc. – an advantage
  • Knowledge in Shell/Perl scripting – an advantage
  • Knowledge in database SQL querying and database administration – an advantage
  • Proved experience in working directly in a T1 EMEA customers – an advantage
  • Excellent English spoken and writing skills
  • Graduate/Diploma of Computer Science/Electrical/Electronic Engineering

Responsibilities

  • Provide excellent, dedicated, and proactive support service via CRM, phone and email
  • Perform deep problem investigation into system logs and behaviour
  • Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations, working with higher tier support teams, and travel to customer sites according to need
  • All while maintaining direct contact with key customers in the EMEA region off-site and on-site to ensure customer satisfaction and success
  • Serving mainly EMEA customers but with opportunities to serve and travel globally

Why us

  • Diversity of Domain & Businesses
  • Variety of technology
  • Health & Legal support
  • Active professional community
  • Continuous education and growing
  • Flexible schedule
  • Remote work

Share

Anna-Benova_Stanga1

Anna Benova

or

We’d love to
get to know you.

Apply