Overview
Required Skills
English
5/5
LAN/WAN environments
5/5
Routers, Switches, Firewalls, NMS
5/5
Radius, Diameter, DHCP, 3GPP, PCEF, PCRF
5/5
TCP/IP networks
5/5
Requirements
- Excellent English spoken and writing skills
- Graduate/Diploma of Computer Science/Electrical/Electronic Engineering
- At least 3-5 years of hands-on experience with networking LAN/WAN environments, preferably with: ISPs, Telco’s and Mobile Operators, Tier1/Tier2 networks.Mobile data/cable operators
- Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc
- Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
- Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation
- Strong knowledge of Linux system administration and operation (CentOS\RedHat preferred)
- Windows Server OS knowledge and operation – an advantage
- Work experience with the security world
- Experienced in customer care working with CRM systems
- Hands-on experience in routing protocols like BGP, PBR, etc. – an advantage
- Knowledge in Shell/Perl scripting – an advantage
- Knowledge in database SQL querying and database administration – an advantage
- Proved experience in working directly in a T1 EMEA customers – an advantage
Responsibilities
- Provide excellent, dedicated, and proactive support service via CRM, phone and email
- Perform deep problem investigation into system logs and behaviour
- Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations, working with higher tier support teams, and travel to customer sites according to need
- All while maintaining direct contact with key customers in the EMEA region off-site and on-site to ensure customer satisfaction and success
- Serving mainly EMEA customers but with opportunities to serve and travel globally
