01
Company Profile
Kuechenquelle is a company that sells kitchen furniture made in Germany along with kitchen appliances to clients and businesses.
100 salespeople in Germany have sold more than 700 000 kitchens, and they plan to expand their business in other markets.
Customers can choose a kitchen from a catalog or create a design from scratch as consultants create a mix-reality model to demonstrate at the spot of installation.
02
Project Goals
To enable our clients to enter new markets, we used MS Dynamics 365 to create a unified platform that allows for streamlined processes and scalability.
- Combined lead management, appointment scheduling, order management, and marketing into a unified system via APIs.
- Integrated legacy order management with MS Dynamics 365 through an API.
- Optimized processes time and effort spent to enable entering new markets.
- Ensured a scalable infrastructure that can grow alongside new business in both existing and new markets.
- Ensured seamless reporting and data transfer.
- Drastically improved client communication using Power Virtual Agent and Twillio.
03
Technologies
04
Results
100%
- A shorter and more effective customer journey
- Better customer support
- Automated transition of data and seamless experience
- Highly optimized automated sales process
- The infrastructure easily allows business expansion
Team
Our developers and managers are experienced and skilled professionals, who are always ready to meet various engineering tasks.
We are proud of achieving the excelent, results developing a comfortable environment.
Hristina
MS Dynamics Architect
Philipp
Senior MS Dynamics Consultant
Danilo
Senior MS Dynamics Integrator
Borislav
Scrum Master
Mariyana
QA Expert
Ivana
Senior MS Dynamics Integrator