Maccabi Healthcare Services

The Physician at the Heart of the Medical System

Maccabi Healthcare Services (“Maccabi”) is Israel’s second-largest Health Maintenance Organization (HMO).

With more than 2.6 million members, it is recognized as one of the most influential institutions shaping Israel’s health system.

Digital transformation to modernize its internal service management system.
Maccabi aimed to improve operational efficiency, transparency, and collaboration across its departments and employees. The new system, integrates IT, operations, and support functions, creating a unified approach to service management.
The organization required a system seamlessly integrating with its IT infrastructure while offering real-time data transparency.

The Stanga1 team is working on the development of the solution.
Design and implementation of Maccabi’s new service management platform – a streamlined solution with ServiceNow
Integrate multiple service management functions into a single, scalable system while maintaining compliance with healthcare regulations and ensuring data security through its robust cloud infrastructure.
The ServiceNow-based portal provides Maccabi employees with full visibility into their service requests, offering real-time updates that promote transparency and efficiency.
The Stanga1 team utilized ServiceNow’s advanced low-code/no-code tools to enable easy customization and seamless integration with Maccabi’s existing systems, ensuring enhanced operational performance and scalability.
Maccabi’s ServiceNow platform not only met current operational requirements but was also adaptable for scalability and innovation. This strategic approach enabled seamless integration into Maccabi’s day-to-day operations, resulting in a successful, lasting transformation.