Choosing the right ServiceNow Elite Partner can make all the difference in your digital transformation. If you want to boost efficiency, automate workflows, and get the most from your ServiceNow investment, working with an Elite Partner is the smart move. Let’s break down what makes these partners special, why their certification matters, and how Stanga1 stands out as your trusted technology partner.
What Is a ServiceNow Elite Partner?
A ServiceNow Elite Partner is not just any consulting firm. Elite status is reserved for partners with proven expertise across at least five ServiceNow product lines—think IT, Employee Experience, and Customer Service workflows—and who operate in multiple regions. These partners are recognized for their:
- Deep technical knowledge and certifications
- Broad implementation experience
- High customer satisfaction scores
- Ability to deliver complex, enterprise-scale projects
Why Work With a ServiceNow Elite Partner?
Elite Partners bring more to the table than basic implementation. Here’s what you get:
- Platform Mastery: Elite Partners live and breathe ServiceNow. Their teams include certified architects and specialists who know the platform inside out.
- Faster Results: With deep experience, Elite Partners can automate manual processes, streamline workflows, and deliver projects on time, saving your team valuable hours.
- Long-Term Value: They don’t just finish a project and walk away. Elite Partners help you align ServiceNow with your business goals for lasting impact.
- Proven Track Record: Elite Partners have a history of successful, large-scale deployments and top customer satisfaction scores.
How Are Elite Partners Chosen?
ServiceNow uses strict criteria to award Elite status. Partners are evaluated on the “4Cs”:
- Customer Success: Documented high satisfaction and successful projects
- Competency: Certifications and ongoing training
- Capability: Ability to deliver value across multiple workflows and regions
- Committed Capacity: Growing teams and continuous improvement
Latest Data: ServiceNow Elite Partners at a Glance
Here’s a snapshot of what top Elite Partners look like in 2025:
| Metric | Elite Partner Benchmark (2025) |
| Number of Elite Partners | 79 worldwide |
| Average Customer Satisfaction | 4.7/5 to 4.9/5 |
| Number of Certified Experts | 900+ to 3,000+ |
| Years of ServiceNow Experience | 10+ years of common |
| Global Coverage | 18+ countries |
| Projects Delivered | 1,000+ per partner |
How to Choose the Right Elite Partner
Picking the right partner is key. Here’s what to look for:
- Proven Experience: Check their track record and client testimonials.
- Certifications: Make sure they have up-to-date ServiceNow certifications and specializations.
- Customer Focus: Look for high customer satisfaction (CSAT) scores and a client-first approach.
- Breadth of Services: The best partners offer support across IT, employee, and customer workflows.
- Innovation: Choose a partner who brings new ideas and keeps up with the latest ServiceNow features.
Best Certified ServiceNow Elite Partners
| Rank | Partner Name | Description |
| 1 | Stanga1 | Stanga1, a premier ServiceNow Elite Partner, has been a trusted name in custom software development since its founding in 1999. With over 25 years of experience, Stanga1 transforms client concepts into value-adding software solutions, leveraging its expertise in ServiceNow to deliver bespoke implementations, process automation, and digital transformation services. Headquartered in Sofia, Bulgaria, and part of One Software Technologies since 2007, Stanga1 boasts a team of over 300 skilled developers across Eastern Europe, serving clients in Bulgaria, the USA, Israel, Germany, France, the UK, and Scandinavia. Their ServiceNow offerings include workflow automation, IT service management (ITSM), customer service management (CSM), HR service delivery, and strategic consulting, ensuring seamless integration and adoption of the Now Platform. Stanga1’s dedicated team model allows for rapid scaling, setting up development teams in weeks with top tech talent. Their client-centric approach, backed by a leadership team including Founder & President Cyril, CTO Nedret, and Managing Director Filip, ensures tailored solutions that drive operational agility and ROI. Testimonials highlight Stanga1’s reactivity, technical clarity, and timely delivery, with clients like Visigram praising their ability to clarify tech options and Bridgestone noting their constant availability. Stanga1 also excels in staff augmentation, managed projects, DevOps, and security, making them a versatile partner for enterprises seeking to maximize ServiceNow’s potential across industries like FinTech, HealthTech, E-commerce, and more. |
| 2 | Plat4mation | Plat4mation is a global ServiceNow Elite Partner dedicated to making work flow through innovative ServiceNow solutions. With over 500 ServiceNow experts across 13 expertise domains, Plat4mation operates in Europe, the USA, and Asia, offering consulting, implementation, managed services, and custom app development. They hold the largest number of certified ServiceNow architects in Europe and specialize in ITSM, CSM, and employee workflows. Their agile approach and reusable assets enable 50% faster implementations, as noted on their website. Plat4mation’s Quality4U analyzer optimizes processes, reducing costs, and their Platform Performance Services enhance dashboarding and citizen development. They serve clients with 1,000–3,000 employees but also support smaller, growth-focused organizations. Their 2024 Elite status reflects their deep technical know-how and strategic guidance. |
| 3 | Eviden | Eviden, part of the Atos Group, is a ServiceNow Elite Partner with a 15-year alliance, delivering data-driven digital transformation. With over 1,000 experts and 1,300 certifications, Eviden excels in ITSM, ITOM, security operations, and AI-driven workflows. Their global implementations span industries like finance, healthcare, and manufacturing, achieving best-in-class CSAT scores. As a Design Studio Partner, Eviden creates tailored, industry-relevant offerings, such as their HRSM Jumpstart solution, which transformed HR efficiency for the University of Birmingham. Their Elite status in 2024 underscores their ability to connect people, functions, and systems, ensuring secure and scalable ServiceNow solutions. |
| 4 | Infocenter | Infocenter, a leading ServiceNow Elite Partner, was named the 2023 ServiceNow Americas Accelerated Growth Partner of the Year. Based in the USA, Infocenter provides strategy, professional, and managed services across all ServiceNow products, including GRC, HR, and CSM. Their DEVSHOP™ managed services offer flexible administration, development, and reporting, led by certified experts. Infocenter’s client-first approach ensures high customer satisfaction, with a focus on measurable outcomes. Their team of certified implementation specialists excels in complex integrations, serving industries like retail and healthcare. Their rapid growth and Elite status in 2024 highlight their impact in the ServiceNow ecosystem. |
| 5 | FlyForm | FlyForm, a UK-based ServiceNow Elite Partner, achieved Elite status in just two months, a record for fastest progression in the ServiceNow ecosystem. Specializing in ITSM, CSM, and ITOM, FlyForm delivers consulting, implementation, and managed services with a focus on perfect project delivery. Their consistently high CSAT scores rank among the world’s best, as noted by the Driver & Vehicle Standards Agency. FlyForm has completed hundreds of implementations across UK public and private sectors, supporting features like Asset Management and Predictive Intelligence. Their team of certified consultants ensures reliable, tailored solutions, earning them a strong reputation in 2024. |
| 6 | INRY | INRY, a fast-growing ServiceNow Elite Partner based in the USA, specializes in GRC, HR, CSM, IT advisory, and enterprise cloud solutions. Their certified consultants align ServiceNow solutions with business goals, delivering high ROI across industries like healthcare, finance, and retail. INRY’s end-to-end implementations include strategic roadmapping, platform expansion, and ongoing maintenance. Their flexible engagement models, such as managed services and co-delivery, ensure scalability and efficiency. INRY’s Elite status in 2024 reflects their ability to handle complex, enterprise-wide transformations, making them a trusted partner for global clients. |
| 7 | Thirdera | Thirdera, a Cognizant Company, is one of the largest ServiceNow Elite Partners globally, offering comprehensive solutions in ITSM, ITOM, security operations, and custom app development. Their global team of certified professionals provides strategic consulting, implementation, and managed services, helping clients unlock the Now Platform’s full potential. Thirdera was the 2023 Worldwide Workflow Partner of the Year, recognized for delivering frictionless customer experiences and hyperautomation. Their Elite status and industry leadership in 2024 highlight their innovation and transformation expertise across sectors like telecommunications and government. |
| 8 | Edgile | Edgile, a ServiceNow Elite Partner, combines a strategy-first approach with deep ServiceNow expertise to deliver secure solutions in security operations, GRC, and ITSM. Acquired by Wipro, Edgile integrates ServiceNow into broader security and IT strategies, serving clients in finance, healthcare, and manufacturing. Their leadership team ensures high-quality implementations, leveraging extensive certifications and industry experience. Edgile’s Elite status in 2024 reflects their ability to enhance operational resilience and compliance, making them a go-to partner for enterprise-wide transformations. |
| 9 | Crossfuze | Crossfuze, a ServiceNow Elite Partner, is among the top 1% of partners globally, trusted by CIOs and digital transformation leaders. Based in the USA, Crossfuze offers end-to-end ServiceNow solutions, including consulting, implementation, and managed services across ITSM, HR, and CSM. Their team of certified experts provides tailored support for new and existing ServiceNow customers, ensuring long-term success. Crossfuze’s focus on customer satisfaction and scalable deployments has earned them industry recognition and Elite status in 2024. Their expertise spans industries like education and public sector. |
| 10 | GlideFast Consulting | GlideFast Consulting, a ServiceNow Elite Partner, was the 2023 Americas Workflow Partner of the Year, recognized for delivering exceptional customer experiences. Based in the USA, GlideFast specializes in ITSM, CSM, and low-code app development, serving clients across finance, healthcare, and technology. Their certified consultants leverage ServiceNow’s hyperautomation capabilities to modernize legacy processes and extend workflows enterprise-wide. GlideFast’s agile delivery model and high CSAT scores make them a trusted partner, with Elite status reaffirmed in 2024. |
| 11 | Cask NX | Cask NX, a ServiceNow Elite Partner, focuses on delivering high-quality ServiceNow implementations across ITSM, employee experience, and customer service workflows. Based in the USA, Cask NX combines deep platform expertise with industry-specific solutions for government, healthcare, and financial services. Their certified team emphasizes best-practice frameworks and battle-tested methodologies to ensure efficient deployments. Cask NX’s Elite status in 2024 reflects their commitment to customer success, with a strong track record of achieving high CSAT scores and scalable transformations. |
| 12 | Ahead | Ahead, a ServiceNow Elite Partner, specializes in cloud and digital transformation solutions, with a strong focus on ServiceNow’s industry-specific suites, including Financial Services Operations, Telecom, and Healthcare. Based in the USA, Ahead’s team of certified professionals delivers ITSM, ITOM, and CSM implementations, leveraging their expertise in AI-driven workflows. Their 2024 Elite status highlights their ability to drive enterprise-wide transformations, supported by a robust portfolio of certifications and client success stories in high-growth industries. |
| 13 | Servos LLC | Servos LLC, a ServiceNow Elite Partner, is recognized for its innovative approach to ServiceNow implementations, particularly in the Americas. A finalist for the 2023 Transformation Partner of the Year, Servos specializes in ITSM, HR, and CSM, delivering tailored solutions that enhance operational efficiency. Their certified team focuses on client-specific outcomes, ensuring high ROI and scalability. Servos’ Elite status in 2024 reflects their growing influence in the ServiceNow ecosystem, with a strong presence in industries like manufacturing and retail. |
Recent Trends: Why Elite Partners Matter More Than Ever
ServiceNow’s partner program has become more selective, focusing on quality over quantity. The number of Elite partners has dropped by 41% in 2025, making each Elite Partner’s expertise even more valuable to clients. Businesses that work with Elite Partners report:
- Faster ROI: Projects are completed more quickly, with fewer disruptions.
- Better Adoption: Employees and customers benefit from smoother workflows and better user experiences.
- Higher Satisfaction: Elite Partners consistently earn higher CSAT scores, reflecting happier clients.
FAQ:
What is a ServiceNow Elite Partner?
A ServiceNow Elite Partner is a highly qualified organization within ServiceNow’s global partner ecosystem that has demonstrated expertise in five or more ServiceNow products across IT, Employee Experience, and Customer Service workflows. They have established operations in multiple geographies and a proven track record of successful, large-scale enterprise implementations with high customer satisfaction scores. Elite Partners represent approximately 8% of all ServiceNow partners.
How does an organization become a ServiceNow Elite Partner?
To achieve Elite Partner status, an organization must meet ServiceNow’s rigorous criteria based on the “4Cs”:
- Capacity: A significant number of ServiceNow-certified professionals within the organization.
- Competency: Certifications in multiple ServiceNow products and workflows, validated through ServiceNow’s Digital Badging System.
- Customer Success: High customer satisfaction (CSAT) scores, typically 4.2 out of 5 or higher, based on successful implementations.
- Capability: Qualitative assessment of digital transformation skills and industry-specific expertise. Additionally, Elite Partners must maintain active certifications, achieve Product Line Achievements (PLAs), and demonstrate strong sales and marketing performance.
What distinguishes Elite Partners from other ServiceNow partner tiers?
ServiceNow’s partner ecosystem includes five tiers:
- Registered Partner (71%): New partners with minimal certifications or measurable activity.
- Specialist Partner (9%): Specialized skills in one or more ServiceNow products.
- Premier Partner (12%): Expertise in up to four ServiceNow products across multiple regions.
- Elite Partner (8%): Expertise in five or more ServiceNow products, with operations in multiple geographies and a history of large-scale implementations.
- Global Elite Partner (0.3%): Elite Partners with deep industry expertise, global scale, and CEO-level commitment to ServiceNow, targeting a $1 billion ServiceNow practice within 3–5 years. Elite Partners stand out due to their broad expertise, extensive certifications, and ability to handle complex, enterprise-wide projects.
What is the difference between an Elite Partner and a Global Elite Partner?
Global Elite Partners are a subset of Elite Partners (only six worldwide) that meet additional criteria, including:
- Global operational scale.
- Deep industry domain expertise.
- Advanced digital transformation capabilities, such as business process reengineering and organizational change management.
- A CEO-level commitment to building a $1 billion ServiceNow practice within 3–5 years. Elite Partners, while highly capable, may not have the same global reach or executive-level commitment.
Why was the ServiceNow partner program restructured in 2019?
In 2019, ServiceNow revamped its partner program, moving away from Gold, Silver, and Bronze labels to the current tiered system (Registered, Specialist, Premier, Elite, Global Elite). The previous labels were not always indicative of a partner’s expertise, as they focused heavily on sales. The new structure emphasizes the 4Cs (Capacity, Competency, Customer Success, Capability) to better align partner designations with their ability to deliver value and drive digital transformation. This change aimed to provide clarity for customers and reward partners for their expertise rather than just sales volume.
Why should I choose a ServiceNow Elite Partner for my implementation?
Elite Partners offer several advantages:
- Broad Expertise: Proficiency in five or more ServiceNow products, enabling comprehensive solutions across IT, HR, Customer Service, and more.
- Proven Success: A history of large-scale, successful implementations with high CSAT scores (4.2/5 or higher).
- Global Reach: Operations in multiple geographies, ensuring support for multinational organizations.
- Best Practices: Access to extensive knowledge bases and reusable assets, accelerating implementation and reducing costs.
- Value-Added Services: Beyond implementation, they provide ongoing support, managed services, and strategic consulting to maximize ROI. For complex, enterprise-wide projects, Elite Partners are better equipped than lower-tier partners due to their depth of experience and resources.
What specific services do Elite Partners provide?
Elite Partners typically offer:
- Implementation and Configuration: Setting up and customizing ServiceNow platforms to meet business needs.
- Integration: Connecting ServiceNow with tools like SAP, Workday, or DevOps platforms (e.g., Jenkins, Azure DevOps).
- Consulting and Strategy: Roadmapping, process automation, and digital transformation guidance.
- Managed Services: Ongoing administration, upgrades, and performance optimization.
- Application Development: Building custom apps or integrations on the ServiceNow platform.
- Training and Support: Enabling client teams with best practices and certifications. For example, Elite Partners like Infocenter provide services like DEVSHOP™, a flexible managed service for administration, development, and reporting.
How do Elite Partners ensure customer satisfaction?
Elite Partners maintain high CSAT scores through:
- Certified Experts: Teams with hundreds of ServiceNow certifications ensure quality delivery.
- Best Practices: Leveraging lessons from past engagements to avoid pitfalls.
- Tailored Solutions: Customizing implementations to align with specific business goals.
- Post-Implementation Support: Offering managed services and performance optimization to ensure long-term success. For instance, FlyForm boasts some of the highest CSAT scores globally, reflecting its focus on delivering value.
Can Elite Partners support industry-specific needs?
Yes, Elite Partners often have expertise in industry verticals such as:
- Financial Services
- Healthcare and Life Sciences
- Telecom, Media, and Technology
- Public Sector
- Manufacturing: They provide tailored solutions, such as Infocenter’s Operational Technology Management (OTM) for manufacturing or Edgile’s GRC Quick Start for regulatory compliance. Their deep domain knowledge ensures solutions align with industry regulations and challenges.