Overview
Required Skills
Azure Cloud
5/5
CI/CD
5/5
Jira
5/5
Postman
5/5
OpsGenie
5/5
Requirements
- Dive into the heart of technical challenges, reacting to alerts and managing incidents with precision and efficiency
- Uncover the root causes of issues through in-depth analysis and diagnosis, providing advanced technical assistance to solve complex problems
- Be the bridge between our 1st Level Support and Customer Service teams, managing escalations and ensuring issues are resolved promptly
- Communicate effectively with clients and stakeholders, keeping them informed every step of the way and providing actionable insights
- Develop and maintain comprehensive documentation and processes, empowering our team to deliver exceptional service every time
- Collaborate with cross-functional teams to drive continuous improvement and shape the future of our products and services
Responsibilities
- A passion for technology and a deep understanding of cloud-hosted services
- Experience with the Azure Cloud Tech Stack and monitoring tools, with a knack for troubleshooting complex issues
- Proficiency in tools such as Jira, Confluence, Git, Azure DevOps, Postman, and Insomnia
- Strong analytical skills and the ability to think critically to solve problems effectively
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders
- A proactive mindset and the ability to thrive in a fast-paced, ever-changing environment
