IT 2nd Level Support Engineer

Overview

Required Skills

Azure Cloud

5/5

CI/CD

5/5

Jira

5/5

Postman

5/5

OpsGenie

5/5

Requirements

  • Dive into the heart of technical challenges, reacting to alerts and managing incidents with precision and efficiency
  • Uncover the root causes of issues through in-depth analysis and diagnosis, providing advanced technical assistance to solve complex problems
  • Be the bridge between our 1st Level Support and Customer Service teams, managing escalations and ensuring issues are resolved promptly
  • Communicate effectively with clients and stakeholders, keeping them informed every step of the way and providing actionable insights
  • Develop and maintain comprehensive documentation and processes, empowering our team to deliver exceptional service every time
  • Collaborate with cross-functional teams to drive continuous improvement and shape the future of our products and services

Responsibilities

  • Dive into the heart of technical challenges, reacting to alerts and managing incidents with precision and efficiency
  • Uncover the root causes of issues through in-depth analysis and diagnosis, providing advanced technical assistance to solve complex problems
  • Be the bridge between our 1st Level Support and Customer Service teams, managing escalations and ensuring issues are resolved promptly
  • Communicate effectively with clients and stakeholders, keeping them informed every step of the way and providing actionable insights
  • Develop and maintain comprehensive documentation and processes, empowering our team to deliver exceptional service every time
  • Collaborate with cross-functional teams to drive continuous improvement and shape the future of our products and services

Why us

  • Diversity of Domain & Businesses
  • Variety of technology
  • Health & Legal support
  • Active professional community
  • Continuous education and growing
  • Flexible schedule
  • Remote work

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