Overview
Required Skills
English
5/5
CRM systems
5/5
LAN/WAN products
5/5
TCP/IP networks
5/5
Team player
5/5
Requirements
- Excellent English spoken and writing skills
- Additional languages – an advantage
- Experienced in customer care working with CRM systems
- Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc.
- Hands-on working knowledge of TCP/IP networks, and traffic analysis.
- Work experience with production IT environments
- Ability to document technical information and knowledge sharing with global teams
- Motivated and self-learner through hands-on experience and on the job learning
- Able to work under pressure upholding strict SLA’s
- Ability to learn and adapt quickly to technologies and technical environments
- Excellent human relations, service orientated and excellent team player
- Pre-Graduate/Diploma of Computer Science/Electrical/Electronic Engineering
- Linux knowledge – a big advantage
- Hands-on experience in routing protocols like BGP, PBR, etc. – an advantage
- Knowledge of Shell/Perl scripting – an advantage
- Knowledge of database SQL querying and database administration – an advantage
- Proved experience of working directly with B2B customers – an advantage
Responsibilities
- Provide excellent, dedicated, and proactive support service, perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations, working with higher tier support teams, and travel to customer sites according to need
- All while maintaining direct contact with key customers in the EMEA region off-site and on-site to assure customer satisfaction and success.
- Serving mainly EMEA customers but with opportunities to serve and travel globally.
